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Terms of Service

Last updated: January 2024

1. Acceptance of Terms

By accessing or using AutoLenis ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

AutoLenis is a vehicle purchasing platform that connects buyers with dealers through a reverse auction system. Our services include:

  • Pre-qualification and credit assessment
  • Vehicle search and shortlisting
  • Silent reverse auction management
  • Contract Shield review and verification
  • Insurance coordination
  • E-signature services
  • Pickup scheduling and coordination

3. User Accounts

You must create an account to use certain features of the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Fees and Payments

4.1 Deposit

A $99 refundable deposit is required to initiate an auction. This deposit will be refunded if no dealer offers are received.

4.2 Concierge Service Fee

Our concierge service fee is $499 for vehicles with an out-the-door (OTD) price under $35,000, and $750 for vehicles $35,000 and over. The deposit is credited toward this fee. You may pay this fee directly or include it in your financing.

4.3 Payment Processing

All payments are processed securely through our payment processor. By providing payment information, you authorize us to charge the applicable fees.

5. Pre-Qualification and Credit Checks

By consenting to pre-qualification, you authorize AutoLenis to perform a soft credit inquiry. Soft inquiries do not affect your credit score. Final financing will require a hard credit inquiry from the lender.

6. Auctions

AutoLenis facilitates reverse auctions where dealers submit offers for vehicles on your shortlist. Auctions are silent, meaning dealers cannot see competing offers.

You are not obligated to accept any offer. If you choose to proceed with a dealer offer, you will enter into a purchase agreement directly with that dealer.

7. Contract Shield

Our Contract Shield service reviews dealer contracts for accuracy and compliance. While we strive for accuracy, Contract Shield does not constitute legal advice. You should review all contracts carefully before signing.

8. Dealer Relationships

AutoLenis is not a dealer and does not sell vehicles. We connect you with independent dealers. Your vehicle purchase agreement is directly with the dealer, not AutoLenis.

9. Affiliate Program

Participants in our affiliate program must comply with our affiliate terms and conditions. Commissions are paid only on completed deals where our concierge service fee has been received.

10. Prohibited Conduct

You agree not to:

  • Provide false or misleading information
  • Impersonate any person or entity
  • Attempt to manipulate auction results
  • Use the Service for any illegal purpose
  • Interfere with the operation of the Service
  • Attempt to gain unauthorized access to systems or accounts

11. Intellectual Property

All content, features, and functionality of the Service are owned by AutoLenis and are protected by copyright, trademark, and other intellectual property laws.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. AUTOLENIS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUTOLENIS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE SERVICE.

14. Indemnification

You agree to indemnify and hold harmless AutoLenis from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

15. Termination

We may terminate or suspend your account at any time for violation of these Terms. You may terminate your account by contacting us.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the modified Terms.

17. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

18. Contact Information

For questions about these Terms, contact us at info@autolenis.com